If you’re not 100% happy and satisfied with your clean, let us know within 24 hours and we’ll come back to re-clean at no cost. We take cleaning seriously and our goal is to build a long term relationship with every customer.
No stress! Just let us know at least 24 hours before your scheduled clean to avoid a late cancellation fee. You can manage your bookings in your account, or just give us a call/email.
Yes, we bring everything required with us to complete the clean. If you prefer our cleaners to use any of your own equipment or products, just leave a note in instructions during checkout or in your account, and leave it out for our cleaners to use when they arrive.
The short answer is as long as it takes. If you book in our any whole house clean, we follow a detailed checklist for every clean, and don’t leave your home until the checklist is completed. This means our cleaners aren’t rushing to finish in a fixed time frame, and can focus on quality and attention to detail.
We only work with cleaners that we’d want to clean our own homes, and we have high standards! Our cleaners go through rigorous checks before they enter your house. All of our cleaners:
- Have a police check
- Reference checked
- Insured
- Go through trial cleans
Yes, you can. Just choose our ‘hourly clean’ option during checkout (minimum 2 hours), and in the instructions, make a note of what you’d like cleaned. We’ll take care of the rest! If you’re unsure of how many hours to choose, estimate how many hours it takes you to clean. If we finish over or under the booked time, we’ll fix up the pricing at the end of the clean.
We accept VISA, MasterCard and Bank Transfer. There are no processing fees for any of our charges. Cash payments can be made when pre arranged with our Office.
It’s up to you! As long as our cleaners have clear instructions on how to gain access into your home, we will take care of the rest. Many of our customers prefer to schedule their clean during the workday, so they can come home to a sparkling clean house.
Deep and regular cleans cover the same checklist. The deep cleaning requires more time, effort and attention. We require you to select the Deep Clean option if your home 1) has not been cleaned in the last month, or 2) your home is not being maintained on a regular basis. If not selected, it may be added on arrival (we will always call you before making any pricing changes).
Every clean that we do is a whole house clean. You can also choose to include add-ons to your clean, such as inside the fridge, oven cleaning and carpet steam clean. For a detailed list of what we clean, check our pricing and services page. Feel free to leave additional notes in your account during checkout, or contacting us to provide instructions for the cleaners.
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